Standard Operating Procedures (SOPs)

Reporting a Homeless / Abandoned Animal in Distress
Rescue Hours 10 am – 6 pm (Monday – Saturday)                                                   04 pm – 6 pm (Sunday)
Before and after the above time, the responsibility to bring the animal to the shelter rests with the caller/community.
Coverage Area 20 – 25 kms from Clock Tower, Dehradun
Reporting Time 10 am – 4 pmCalls received after 4 pm will be attended the next day.
Helpline Numbers: + 91 9997699474                                                + 91 7579471971  
Raahat Does Not Have Any Other Helpline Number/s.Do Not Report rescue on Email / Facebook/Instagram
Admission Facility 8 am - 8 pm
Veterinary Surgeon Availability All working days
You may bring a sick/injured animal or a healthy dog/cat for sterilization to Raahat, between 8 am - 8 pm, after providing our shelter volunteers with all the relevant & required details.
Raahat does not take responsibility for any animal, sick or otherwise, left outside the hospital gate as the animal may wander off without getting the much needed veterinary care. Please avoid doing that. 
Raahat Animal Rescue is NOT 108
Raahat is not a 24×7 Rescue Service.
Also do not request an immediate pick-up, within the given working hours, as the vehicle may be engaged in some other rescue or hospital related work.
If the animal needs emergency veterinary care, volunteer to take him/her to your nearest veterinarian / veterinary hospital or bring the animal to Raahat, using other means at your disposal.
Animals We Rescue
● Sick / injured small animals of all species. ● Community females dogs for sterilization● Cruelty related
Animals We Do Not ‘Rescue’
● Healthy puppies or a litter with the mother dog.    We pick up the mother dog for sterilization only once the puppies are at least 2 months old and capable of fending for themselves● Other Healthy Animals.    Our streets / colonies are the homes of stray animals, howsoever unfortunate it may be. They do not need to be ‘rescued’ from their ‘home’ but only from an ‘ailment’.● Dogs with skin ailment.    A skin disease can be easily dealt with oral medication on the site itself. You may consult our vet, or any other you may wish to, and provide the required oral & topical medication on-site.● Large animals like cattle etc.    We do not have any vehicular facility for large animal rescue.
    Wildlife. 
You may contact the District Veterinary Office @ 0135 – 2712572 for large animal rescue and Deptt. of Wildlife for wildlife rescue. 
Engaging the Community in Homeless Animal Rescue
How YOU Can Participate
We believe that animals that do not belong to anyone belong to all of us and therefore the responsibility for their well being lie with each one of us and not just with an/any NGO/s / Govt. Deptt.
● On receiving any rescue call, the first option is given to the caller to bring the animal to the shelter. It helps us save manpower & fuel cost and the time thus saved is invested in attending the 100+ animals in our care.● We do not support or encourage ‘armchair activism’ so, you need to stay involved and be with the animal till the time he/she can be rescued. Your role does not end at merely informing about the sick animal. Be on location for the rescue. Your presence will help us save time in searching for the animal.● Remember that YOUR involvement may very well be the difference between life & death.● Kindly report an injured/diseased animal as soon as you locate him/her so that he/she stands a better chance of recovery.● At the time of the rescue, you may consider making a donation and take a receipt for the same. While we rescue animals irrespective of whether a donation is being made or not, please remember that Raahat Rescue Service and the Hospital depends entirely on private donations for its recurring needs and YOU are THE ONE helping us pay all the bills!Even if you are not availing the services of the organization / getting any sick animal rescued, please support the cause generously, in whatever way possible.● We try to make the best possible treatment available to the animal. Our In-house Vets personally supervises the treatment of each animal. We also consult/call in Vets from outside, as and when required.However, it is the organization which reserves the right to consult / call other vets.Kindly refrain from interfering in our treatment procedures or ask for day to day progress of the patient/s in our care. We have a skeletal staff, so, please avoid increasing their work load.● After treatment & recovery the animal is released in the same area. Prior to the release, a telephonic intimation will be given to you.Kindly keep an eye on the animal for a few days and ensure that he/she acclimatizes well.

NOTE
Raahat Animal Hospital & Rescue Service does not receive any kind of financial or technical support from either the Department of Animal Husbandry or the Local Civic authority (Nagar Nigam) or any other Government Agency.
We depend entirely on private philanthropy and income generated from our private animal practice. 
We do not have the unlimited resources of a government agency at our disposal and work under immense financial and manpower constraints.
Therefore, Your Participation, as a responsible member of the community, is crucial.
It is only with YOUR SUPPORT that we can continue serving all animals.